Refund Policy

Refund Policy

At Moh, we want you to be completely satisfied with your purchase. Please review our refund policy below.

1. Return Eligibility

You may return items within 7 days of delivery for a refund, provided that:

  • Items are unused and in their original condition
  • Original packaging and tags are intact
  • Proof of purchase is provided

2. Non-Returnable Items

The following items cannot be returned:

  • Custom-cut fabrics or made-to-order materials
  • Items marked as final sale
  • Products that have been altered or customized

3. Return Process

To initiate a return:

  1. Contact us within 7 days of receiving your order
  2. Provide your order number and reason for return
  3. Wait for return authorization and instructions
  4. Ship the item back using a trackable shipping method

4. Refund Processing

Once we receive and inspect your returned item:

  • Approved refunds will be processed within 5-7 business days
  • Refunds will be issued to the original payment method
  • You will receive an email confirmation when your refund is processed

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

6. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately with photos of the damage
  • We will arrange for a replacement or full refund
  • Return shipping will be covered by us

7. Exchanges

We currently do not offer direct exchanges. Please return the item for a refund and place a new order for the desired product.

Contact Us

For questions about returns or refunds, please contact us through our website.

Last updated: January 27, 2026